QA 244 - Statistical Quality Improvement

1. Identify the various quality philosophies adopted by the major corporations.
   1. Identify the various quality philosophies
   2. Relate the various quality philosophies to the major corporations' methods of operations
   3. Demonstrate understanding of the DMAIC process of the Six Sigma Methodology.
   4. Relate Six Sigma to continuous improvement opportunities.
2. Describe the relationship of statistical process control to the statistical problem-solving loop.
   1. Define the steps of the statistical problem-solving loop
   2. Explain the tools that can be used at the various steps to get at the needed information
   3. Relate statistical process control to its use as an information-gathering device
3. Demonstrate the construction and use of the appropriate control chart for a specific operation.
   1. Explain the various control charts and their uses
   2. Demonstrate how the information needed to make the control chart is gathered
   3. Calculate and construct a control chart and its limits
4. Interpret the control chart and identify potential corrective actions.
   1. Discuss control chart interpretation and tests for stability
   2. Demonstrate how to determine potential corrective actions
5. Distinguish between Statistical Quality Control and Statistical Process Control.
   1. Explain the definitions for Statistical Quality Control (SQC) and Statistical Process Control (SPC)
   2. Demonstrate the various differences between SQC and SPC
6. Define the organizational structure and its responsibilities for the implementation of the control chart system.
   1. Define a typical organizational structure and its inherent roles and responsibilities
   2. Explain where a control chart system can be used and who would have responsibility for it