CST 228 - Advanced Computer Troubleshooting

Credits: 4

Covers common and advanced software troubleshooting problems and techniques for solving them. Discusses function and structure of Microsoft Windows environment and applications. Introduces advanced security and networking concepts.

Prerequisite(s): None
Corequisite(s): None
Lecture Hours: 60 Lab Hours: 0
Meets MTA Requirement: None
Pass/NoCredit: No

Outcomes and Objectives 1. Install Operating Systems.

A. Identify procedures for loading/adding and configuring application device drivers and the

necessary software for certain devices.

B. Apply preventive maintenance and troubleshooting.

2. Optimize a computer operating system to improve performance.

A. Perform preventive maintenance tasks on personal computer systems, and apply troubleshooting techniques.

1. Use utilities and tools to solve problems with operating systems.

2. Manually remove software.

3. Troubleshoot common problems relating to Windows operating systems and applications.

A. Recognize and interpret the meaning of common error codes and startup messages from the boot sequence. and identify steps to correct the problems, and apply preventive maintenance and troubleshooting techniques.

1. Identify steps to correct the problems.

2. Apply preventive maintenance and troubleshooting techniques.

B. Recognize common problems and determine how to resolve them by applying preventive

maintenance and troubleshooting techniques.

4. Solve Network problems.

A. Identify the networking capabilities of an operating system including procedures for connecting to the network, and apply preventive maintenance and troubleshooting techniques.

B. Identify concepts and capabilities relating to the Internet and basic procedures for setting up a system for Internet access by applying preventive maintenance and troubleshooting techniques.

C. Configure devices to connect to LANs, the Internet and Cloud Services.

5. Apply necessary security measures.

A. Implement security measures based on customer requirements, and apply preventive maintenance and troubleshooting techniques.

B. Recognize, remove, and protect against malicious software.

6. Use professional communication skills and techniques.

A. Apply the dynamic and collaborative nature of problem solving.

7. Explain the basic features of mobile devices and operating systems.

A. Describe the process for replacing or upgrading portable device components.

1. Describe common wireless communication technologies.

2. Apply preventive maintenance and troubleshooting techniques.

B. Describe the differences between Android and iOS operating systems.