MGT 245 - Principles of Management

1. Demonstrate knowledge of Managing a Dynamic Environment.
   1. Define managers and management.
   2. Identify the different managerial functions and roles.
   3. Describe the duties and responsibilities of various levels of management.
   4. Explain the impact of work-force diversity on organizations.
   5. Describe the five basic types of managerial skills and their relative importance.
   6. Explain management as a dynamic process.
2. Demonstrate knowledge of Strategic Management and its Environmental Forces.
   1. Describe the main forces in the external business environment and how they influence organizations.
   2. Define the role of the task environment and how it changes.
   3. Identify the five competitive forces that directly affect organizations in an industry.
   4. Explain why technological forces have become increasingly important in strategic planning.
   5. Describe the principal political strategies used by managers to cope with external political-legal forces.
3. Demonstrate knowledge of Strategic Planning and Strategy Formation.
   1. Explain why planning may help achieve organization effectiveness.
   2. State the characteristics of strategic and tactical planning.
   3.  Differentiate the corporate, business, and functional levels of planning and strategies.
   4.  Explain the eight tasks of the strategic planning process.
   5.  Use models of business-level strategy to develop competitive strategies.
4. Demonstrate knowledge of Ethics and Social Responsibility.
   1. State the importance of ethics for organizations and their employees.
   2. Describe how the societal, legal, organizational , and individual levels of ethics influence decisions and behavior.
   3. Discuss the standards and principles of utilitarian, moral rights, and justice models of ethics.
   4. Explain how the traditional, stakeholder, and affirmative social responsibility concepts are related to the three models of ethics.
5. Demonstrate knowledge of Fundamentals of Decision Making.
   1. Define decision making.
   2. State four preconditions for meaningful decision making.
   3. Explain the conditions of certainty, risk, and uncertainty under which decisions are made.
   4. Describe a framework for understanding the three primary categories of decisions.
   5. Apply goals to decision making.
   6. Describe the rational, bounded rationality, and political models of decision making.
6. Demonstrate knowledge of Traditional Organization Designs.
   1. Describe the main elements of organizational structure and how they're shown on an organization chart.
   2. Discuss the most common types of departmentalization.
   3. State the basic principles of coordination.
   4. Describe the authority structure of an organization.
   5. Explain the factors that affect the centralization or decentralization of decision making.
   6. State the differences between line and staff authority.
7. Demonstrate knowledge of innovation and change in the workplace.
   1. Explain why innovation and change is important to organizations.
   2. Identify the different methods managers can use to manage innovation and change.
   3. Discuss the different methods that managers can use to better manage change.
   4. Identify sources and solutions to change.
8. Demonstrate knowledge of Motivating for Performance.
   1. State the main factors that affect work motivation.
   2. Identify the primary approaches to work motivation.
   3. Use the needs hierarchy to describe how individuals’ needs motivate them to perform their jobs.
   4. Use the ERG model to describe how need satisfaction and need frustration affect motivation.
   5. Discuss how achievement, affiliation, and power influence work motivation.
   6. Describe the characteristics of work and the work environment that affect job satisfaction and performance.
   7. Explain how job enrichment affects people’s motivation at work.
   8. Discuss the basic assumptions and concepts underlying the expectancy model of motivation.
   9. Describe how perceptions of equity and inequity arise and how they affect motivation.
   10. State how rewards and punishments may be used to influence employees in organizations.
9. Demonstrate knowledge of The Dynamics of Leadership.
   1. Describe the basics of leadership.
   2. State the contributions of the traits models of leadership.
   3. Describe the primary behavioral models of leadership.
   4. Explain the principal contingency models of leadership and the situational factors that determine a leader’s effectiveness.
   5. State the unique behaviors of transformational leaders and their impact on followers.
10. Demonstrate knowledge of Organizational Communication.
    1. Define the main elements of the communication process.
    2. Describe the importance of information technology in the communication process.
    3. Define barriers to communication and describe ways to overcome them.
    4. State the guidelines for effective communication.
11. Demonstrate knowledge of Controlling in Organizations.
    1. Explain the foundations of control.
    2. Discuss ways that organizations create effective controls.
    3. Identify the six steps of the corrective control model.
    4. Describe the primary types of organizational control.
    5. Discuss ethical control issues confronting managers.