COM 212W - Listening

1. Determine the importance of listening in daily life.
   1. Discuss ways that listening power generates knowledge.
   2. Identify how listening generates success in personal and professional life.
   3. Apply the principles of active listening to conversations.
   4. Discover the misconceptions people hold about listening.
2. Identify how the types of listening affect the listening process.
   1. Identify different types of listening.
   2. Apply successful techniques to improve listening.
3. Explain the difference between hearing and listening.
   1. Describe the basic model of the listening process.
   2. Explain the hearing process and its relationship to listening.
4. Identify ways to enhance listening comprehension.
   1. Identify the methods of self-preparation for listening.
   2. Identify different note-taking procedures and when to use them.
   3. Employ techniques to facilitate the listening process.
5. Identify the ways that emotions can affect listening.
   1. Discover emotional filters that affect the listening process.
   2. Evaluate techniques to control emotional interference.
6. Examine ways that attention, concentration, and memory can be improved.
   1. Describe techniques to focus attention.
   2. Evaluate concentration techniques.
   3. Identify memory improvement methods.
7. Analyze the way nonverbal communication is related to the listening process.
   1. Identify the nonverbal cues of the listening process.
   2. Apply techniques to improve nonverbal listening skills.
8. Identify the impact gender and culture has upon the listening process.
   1. Examine different cultural listening norms.
   2. Analyze the impact of gender roles upon listening.
9. Use writing to promote learning of the above Outcomes and Objectives.