ASEP 229 - Advanced Service Advising

Credits: 2

Introduces advanced level skills needed to perform as a service consultant in a service repair facility. Emphasizes new car dealerships; however also benefits aftermarket shops as well.

Prerequisite(s): ASEP 219 with a minimum grade of “C”.
Corequisite(s): None
Lecture Hours: 60 Lab Hours: 0
Meets MTA Requirement: None
Pass/NoCredit: No

Outcomes and Objectives

Introduce and practice skills needed to upsell customer pay, used car, and new car service work and accessories.
1. Practice writing estimates including flat rate fees.
2. Practice proper techniques needed to increase service volume.
3. Discuss and evaluate several service marketing plans.
Introduce and practice proper utilization of multi point checklist.
1. Practice inspection of vehicle using checklist.
2. Practice communicating results of checklist with customer.
3. Practice a variety of ways to convey possible results of lack of repair.