May 23, 2024  
2018 - 2019 Catalog 
2018 - 2019 Catalog [ARCHIVED CATALOG]

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SSI 274 - Conflict Transformation

Credits: 3
Introduces conflict management, resolution, and transformation. Identifies and practices approaches, methods and techniques to manage, resolve and transform conflicts. Utilizes simulations and role plays to practice and refine not only knowledge of conflict management techniques but skill in applying them. Can be taken as either IHU 274  or SSI 274, but not both.

Prerequisite(s): READING LEVEL 2 and WRITING LEVEL 2
Corequisite(s): None
Lecture Hours: 45 Lab Hours: 0
Meets MTA Requirement: None
Pass/NoCredit: Yes

Outcomes and Objectives
  1. Identify and analyze the influence of factors attributed to conflict.
    1. Identify different types of conflict.
    2. Identify different stages of conflict while assessing issues of power, inequity, exploitation and damage or harm.
    3. Identify, analyze, and evaluate the relative role that each of the following play in any given conflict, including but not limited to:
      1. The history and identity of the actors in the conflict.
      2. The power (type and amount) of the primary and secondary actors.
      3. The actors' goals, values and biases.
      4. The cultural context of the conflict.
  2. Identify various techniques in managing, resolving, and transforming conflict.
    1. Explain the difference between competitive and collaborative negotiation.
    2. Describe methods to build collaboration with other negotiators.
    3. Demonstrate effective listening skills.
    4. Identify and interpret nonverbal aspects of communication.
  3. Demonstrate the ability to apply conflict management and resolution techniques to conflict situations.
    1. Identify mediation techniques likely to be effective at managing and/or resolving specific conflicts.
    2. Demonstrate the ability to flexibly apply multiple models of conflict resolution and mediation to any given conflict.
    3. Demonstrate an understanding of persuasive techniques (power, relationship, etc.) and manage them effectively in mediating, transforming and resolving conflict.
  4. Demonstrate the ability to communicate effectively in a variety of formats.
    1. Communicate ideas clearly through formal and informal written assignments, formal presentations and group debates.
    2. Demonstrate the skills needed to effectively communicate with people who have different value systems, or different backgrounds, in small and large group discussions.

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