QA 120 - Quality & Productivity Management

Credits: 2

Personnel in management and supervisory positions will demonstrate the skills and insight needed to manage effectively in a quality-conscious work environment. This is done through the study of the philosophies of Deming, Juran, Crosby, Shainin, Taguchi, and with statistical problem solving techniques.

Prerequisite(s): None
Corequisite(s): None
Lecture Hours: 30 Lab Hours: 0
Meets MTA Requirement: None
Pass/NoCredit: No

Outcomes and Objectives

Demonstrate knowledge of the philosophies of the quality experts.
1. Identify the various quality philosophies
2. Compare and contrast the various philosophies of Deming, Juran, and other quality experts
Demonstrate how the methods of the quality experts can aid in increasing quality and productivity.
1. Identify the methods and technologies of the quality experts
2. Define operations and areas that these methods can be used