OAT 266 - Medical Office Practice

1. Use independent judgment in producing mailable or final copy medical communications.
   1. Produce mailable and legally acceptable letters, edited reports, and transcribed medical records.
   2. Explain the involvement of medical ethics and patient confidentiality issues.
   3. Integrate previously learned skills with currently available resources and new information in an administrative medical office setting.
2. Demonstrate a working knowledge of appointment scheduling protocol.
   1. Prioritize appointment requests.
   2. Identify patient information required to make an appointment.
   3. Strategize the appointment schedule to maximize physician effectiveness and to minimize patient delays.
   4. Allot adequate time in the schedule for various medical procedures.
3. Demonstrate a working knowledge of telephone skills and techniques for a medical office.
   1. Screen and prioritize telephone calls.
   2. Explain patient confidentiality issues involving the telephone.
   3. Identify patient information to be obtained.
   4. Explain and use telephone etiquette.
   5. Demonstrate a working knowledge of triage strategies during telephone encounters.
4. Monitor personal speech and behavior with regard to ethical/legal issues involved in direct patient contact.
   1. Explain behaviors which could lead to malpractice charges against the physician.
   2. Explain patient confidentiality with regard to personal behavior.
   3. Explain techniques to protect patient dignity/privacy during examinations and procedures.
   4. Approach patient care and physician support with a non-judgmental attitude.
5. Demonstrate job-search skills tailored to the medical field.
   1. Identify sources of information about available positions.
   2. Explain and use networking.
   3. Prepare appropriate questions to ask during a medical office interview.
   4. Learn and practice interview skills.
6. Demonstrate the ability to work with patient medical records.
   1. Construct a new patient medical record.
   2. Create appropriate chart entries.
   3. Correct chart entries.
   4. Transcribe progress notes, physical examinations, and other patient information.
   5. Organize and maintain chart contents.
7. Use an electronic medical office management software package.
   1. Enter patient information into a database.
   2. Schedule/cancel/reschedule appointments electronically.
   3. Post patient charges, payments, and adjustments.
   4. Generate billing statements from patient accounts.
   5. Generate health insurance claims.
8. Demonstrate professionalism appropriate for the workplace.
   1. Participate in class.
   2. Follow written and oral directions.
   3. Complete and submit assignments on time.
   4. Participate constructively in activities.
   5. Display civility toward other class members and the instructor.
   6. Demonstrate academic integrity.