CST 105 - Outlook

1. Demonstrate the ability to use e-mail.
   1. Analyze the principles of writing effective e-mail messages.
   2. Create and send an e-mail message.
   3. Use entries in a global address book.
   4. Create a signature.
   5. Reply to, forward, print, and delete e-mail messages.
   6. Attach files to a message.
   7. Create folders and move messages between folders.
   8. Apply follow-up flags to messages.
   9. Arrange and filter messages in the Contents Pane.
   10. Create a rule to automatically move messages to a folder.
   11. Analyze and evaluate e-mail options and customize for efficiency.
   12. Access and use information from Microsoft Help resources.
2. Demonstrate the ability to schedule appointments and meetings on an electronic calendar.
   1. Schedule appointments and events.
   2. Schedule recurring appointments.
   3. Edit, move, and delete appointments.
   4. View and print daily, weekly, and monthly calendars.
   5. Change the current view to filter appointments and events.
   6. Interact productively with others by sending meeting requests and effectively accepting and declining meetings.
   7. Update a meeting.
   8. Analyze and evaluate calendar options and customize for efficiency.
3. Demonstrate an understanding of managing contacts.
   1. Create an appointment from the contacts folder.
   2. Create, print, edit, and delete contacts.
   3. Change the contacts view.
   4. Flag a contact for follow-up.
   5. Sort and filter contacts.
   6. Analyze contacts and group into categories.
   7. Find a contact.
   8. Create multiple contacts folders for different purposes.
   9. Add a picture to the business card.
   10. Print contacts in card, booklet, and phone directory style.
   11. Analyze and evaluate contacts options and customize for efficiency.
   12. Send an e-mail message from the contacts folder.
   13. Schedule an appointment from the contacts folder.
   14. Create and use a distribution list for e-mail messages.
4. Demonstrate the ability to organize tasks and notes.
   1. Create, update, print, and delete tasks.
   2. Create a recurring task.
   3. Assign a task to someone else.
   4. Respond to a task request.
   5. View and track assigned tasks.
   6. Send task information to other users.
   7. Analyze task lists and customize the view to optimize the use of task lists.
   8. Analyze and evaluate task options and customize for efficiency.
   9. Create, edit, and delete notes.
   10. Analyze notes and assign to categories.
   11. Analyze and evaluate note options and customize for efficiency.
   12. Change the note view.
   13. Use a note as a desktop reminder.
5. Demonstrate the ability to customize the Outlook desktop.
   1. Analyze and evaluate the Outlook desktop and customize it for optimum use.
   2. Evaluate and change desktop alerts.
   3. Evaluate the Navigation Pane and customize it.
6. Demonstrate an understanding of integrating the components of Outlook.
   1. Send a file as an Outlook attachment.
   2. Open and/or save e-mail attachments of different types.
   3. Add a contact to Outlook from an e-mail address.
   4. Create a contact from the global address book.
   5. Create a task from an e-mail message.
   6. Create a task from a note.
   7. Analyze the Outlook toolbar for similarities in every component of Outlook.
   8. Use keyboard shortcuts common to other Windows application software.