May 27, 2020
OAT 151 - Business Communication ICredits: 3
Includes principles and composition of effective basic business letters and memos as well as accuracy in grammar, spelling, punctuation, sentence structure, and format.
Prerequisite(s): READING LEVEL 2 and WRITING LEVEL 3 and OAT 170 or equivalent touch typing and computer background
Lecture Hours: 45 Lab Hours: 0
Meets MTA Requirement: None
Outcomes and Objectives
- Demonstrate a familiarity with communication foundations.
- Explain communication process including nonverbal and verbal channels
- Demonstrate communication strategies appropriate for business relationships and problem solving
- Understand the significance of intercultural communication
- Examine electronic communication including but not limited to e-mail, teleconferencing, document processing, electronic research, social networks, and Internet
- Access, analyze, and utilize information.
- Identify an information need
- Access electronic information utilizing the on-line card catalog, electronic indices, and Internet resources such as e-mail and the Web
- Analyze and evaluate the appropriateness of the sources
- Evaluate and utilize the information for letters and memos
- Master basic writing skills using Standard English.
- Apply accepted grammar
- Use correct punctuation
- Develop well-constructed sentences
- Produce logical paragraphs
- Produce documents appropriate for business use
- Demonstrate an understanding of the composition process.
- Define the purpose of the message, analyze the audience, establish the main idea, and choose the appropriate channel and medium
- Organize and formulate an accurate, concise, and coherent message in an appropriate tone
- Edit, rewrite, produce, and proofread the message
- Write some of the letters and/or memos in a proctored setting; e.g., in class, in the Testing Center, or in some other pre-arranged proctored setting.
- Develop an understanding of the different message plans.
- Write a direct request appropriate for a given situation
- Write a routine, positive message appropriate for a given situation
- Write a bad news message appropriate for a given situation
- Write a persuasive message appropriate for a given situation
- Format documents.
- Format personal and business letters
- Format memos
- Format e-mail messages
- Demonstrate professionalism appropriate for the workplace.
- Attend class promptly and consistently
- Follow written and oral directions
- Complete and submit assignments on time
- Participate constructively in classroom activities
- Display civility toward other class members and the instructor
- Demonstrate academic integrity
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