Jan 26, 2022  

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CST 268W - Special Topics in IT Support

Credits: 2
Serves as the capstone course in the PC Support segment of the IT Support program certificate and/or degree. Students plan, implement, and participate in a community service, non-profit organization, internship, or job shadow that integrates community service with their academic instruction and personal goals. Focuses on PC hardware, software, network/security procedures, and communication skills. Based on 48 hours of project/community service.

Prerequisite(s): CST 128   and CST 228 .
Corequisite(s): None
Lecture Hours: 15 Lab Hours: 15
Meets MTA Requirement: None
Pass/NoCredit: Yes

Outcomes and Objectives
  1. Examine current topics and future changes in technology.
    1. Identify and develop a research project on a subject relevant to IT Support.
    2. Explain the ability to link and adapt new technology to existing technology.
  2. Communicate technical and non-technical information clearly through written and oral format.
    1. Explain customer relation skills required of an IT Support Technician.
    2. Identify basic troubleshooting procedures and tools, including how to elicit problem symptoms from customers by asking particular questions in a given scenario.
    3. Gather information from user.
    4. Analyze job-related work orders.
    5. Analyze whether a problem is a hardware or software issue.
    6. Practice appropriate communication through responses and instructions to users.
  3. Troubleshoot, analyze, and repair hardware and software.
    1. Use tools to and diagnose procedures for troubleshooting.
    2. Describe resolution of customer IT problems.

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